Refund & Cancellation Policy

RuhMate (“we”, “our”, or “us”) is a halal matrimonial platform offering digital profile services, AI-powered matching, contact visibility, and membership-related features. This policy explains how we handle refunds and cancellations for payments made on ruhmate.lk.

Please read this policy carefully before making any purchase. By completing a payment on RuhMate, you acknowledge that you have read and agree to this policy.

All services provided by RuhMate are digital in nature. This includes but is not limited to:

• Point packages used to unlock contact details of other members
• Premium membership or profile visibility upgrades
• AI-enhanced matching features
• Any other paid access or feature activated within your account

Because these are digital services that are activated and accessible immediately upon successful payment, they are generally non-refundable once access has been granted or the service has been delivered.

When you purchase a paid feature or point package on RuhMate, the service is made available to your account immediately after payment confirmation. By proceeding with a payment, you acknowledge that:

• The digital service has been delivered at the time of purchase
• You have reviewed the pricing and feature details before confirming payment
• Payments are processed securely through our payment gateway, PayHere

We review refund requests on a case-by-case basis. A refund may be considered in the following circumstances:

• Duplicate payment — your account was charged more than once for the same order due to a technical error.
• Accidental overcharge — you were charged an amount that differs from the price displayed at checkout.
• Service not activated — payment was successfully collected but the paid feature or points were not credited to your account.
• Verified technical failure — a confirmed issue on our platform prevented you from accessing the paid service after payment was processed.

Refunds will not be issued in the following cases:

• Change of mind after a purchase has been completed
• Dissatisfaction with match results, profile quality, or platform outcomes
• Failure to find a suitable match or partner
• Unused points or features remaining in an account at the time of a refund request
• Account suspension or removal due to violation of our Terms & Conditions
• Requests made after 14 days from the original transaction date

If you believe you have been charged incorrectly or have experienced a duplicate transaction, please contact us immediately at support@ruhmate.lk with the following details:

• Your registered email address
• Transaction date and amount
• Payment reference or order ID (if available)
• A description of the issue

We will investigate and respond within 3 business days.

RuhMate does not currently offer recurring subscription billing. All purchases are one-time payments for a specific feature, point package, or access period.

If you wish to cancel your account or stop using the platform, you may do so at any time by contacting our support team. Account cancellation does not automatically entitle you to a refund for any previous payments unless the circumstances meet the refund eligibility criteria above.

If a refund is approved by RuhMate, the amount will be returned to your original payment method. Processing times vary depending on your bank and payment provider. Typically, approved refunds are reflected within 7–14 business days from the approval date.

RuhMate does not control processing times on the bank or payment provider side. If you have not received an approved refund after 14 business days, please contact your bank or reach out to us for a status update.

To submit a refund request or for questions about this policy, contact our support team: